AI can and does make mistakes. Ruby is provided for your convenience and is not an authoritative source of hotel policy.
Ruby interprets published information from the hotel and, when appropriate, trusted public sources to answer questions and provide local concierge assistance. Responses may occasionally be incomplete, outdated, or incorrect.
Ruby is not authorized to make or change hotel policy, approve refunds, credits or compensation, waive fees, make exceptions, or otherwise make commitments on behalf of the hotel. Ruby also cannot guarantee that rates, availability, hours, policies, or other information have not changed.
If Ruby’s response conflicts with information provided by hotel staff or an official hotel system, the information provided by the hotel or its official systems takes precedence.
For important questions, or if you simply prefer assistance from a person, you are always welcome to call the front desk for help or confirmation.
Please do not share passwords, payment card information, government identification numbers, medical information, or other private or sensitive information in chat.