Last Updated: June 25, 2025

This Privacy Policy describes how MainStay Suites Chattanooga (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website at https://mainstaysuiteschattanooga.com, book a reservation, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information from and about you, including:

• Personal Identification Information: Name, email address, mailing address, phone number, and date of birth.
• Reservation Information: Dates of stay, room preferences, and special requests.
• Payment Information: Credit card numbers and billing addresses. Please note that we do not store full credit card details on our servers after the transaction is complete, but may retain a truncated version for record-keeping.
• Website Usage Information: IP address, browser type, operating system, referral URLs, and pages visited on our site. This information is collected automatically through cookies and other tracking technologies.
• Optional Information: Any other information you voluntarily provide to us, such as feedback, survey responses, or communication preferences.

2. How We Collect Your Information

We collect information in the following ways:

• Directly from you: When you make a reservation online or over the phone, sign up for our newsletter, contact us via email, or complete a guest satisfaction survey.
• Automatically: When you browse our website, we automatically collect data using cookies and other technologies.
• From Third Parties: We may receive information about you from online travel agencies (OTAs) or other booking partners when you make a reservation through their platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To process and confirm your reservations, manage your stay, and provide requested services.
• To Communicate with You: To send you reservation confirmations, pre-arrival and post-stay emails, and respond to your inquiries.
• For Marketing Purposes: To send you promotional offers, newsletters, and information about our hotel or special events. You may opt out of these communications at any time.
• To Improve Our Services: To analyze website usage, guest preferences, and feedback to enhance our services and user experience.
• For Security and Legal Compliance: To protect the security of our guests and property, prevent fraud, and comply with legal obligations.

4. Disclosure of Your Information

We may share your information with the following parties:

• Service Providers: We may share your information with third-party vendors and service providers who perform functions on our behalf, such as payment processors, reservation management systems, and marketing agencies.
• Booking Partners: If you booked through a third-party, we may share necessary information with that partner to facilitate your stay.
• Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if we believe it’s necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We have implemented reasonable physical, technical, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections of any inaccuracies.
• Opt-Out of Marketing: You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in those emails.
• Cookies: Most web browsers are set to accept cookies by default. You can change your browser settings to reject cookies, but this may affect the functionality of our website.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. This Privacy Policy does not apply to the practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

MainStay Suites Chattanooga 7030 Amin Drive Chattanooga, TN, 37421 Tel: +1 (423) 485-9424